Return & Refund Policy — Ziya Jewellery
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect on arrival.
- You must report the issue within 24–48 hours of delivery.
- The item must be unused, unworn, and returned with:
- Original packaging
- Tags
- Invoice
Jewellery used, tried on, or damaged after delivery is not eligible.
2. Non-Returnable Items
For hygiene and safety reasons, these items cannot be returned:
- Earrings
- Custom-made or personalised items
- Items bought during sale, clearance, or special promotion
- Gift boxes once opened
3. Refund Process
If your return is approved:
- Refund will be issued as store credit or replacement, based on your choice.
- Refund to the original payment method is given only if the product is out of stock.
- Refund processing time: 5–7 working days after inspection.
We do not refund shipping or COD fees.
4. Return Shipping
- If the product is damaged or incorrect, we cover the return shipping.
- If you are returning for any other reason (not applicable to most jewellery), the customer bears the return shipping cost.
5. Wrong or Damaged Product
Send us:
- Order number
- Clear unedited photos/videos of the product and packaging
- Within 24–48 hours of receiving the order
Failure to provide proof = no replacement / no refund.
(Non-negotiable.)
6. Exchange Policy
We do not offer exchanges for:
- Size
- Colour preference
- Buyer’s change of mind
Only defective or wrong items qualify.
7. Contact for Returns
For any issues, contact us:
- WhatsApp/Phone: 7989454760
- Instagram DM: @ziya_jw
We respond fast — but we expect clear proof and honest claims.