Ziya Jewellery

Shipping Policy

Straightforward, transparent, and customer-friendly.

Order Processing

  • Orders are processed within 1–2 business days.
  • During festivals or sale periods, processing may take slightly longer.

Shipping Time

  • Standard delivery: 3–7 business days depending on location.
  • Remote areas may take extra time (no false promises).

Shipping Charges

  • Standard shipping is ₹49–₹99 depending on weight and location.
  • Free shipping above a certain order value (set it based on your pricing).

Order Tracking

  • Once shipped, you’ll receive a tracking link via WhatsApp/SMS.

Delayed or Lost Packages

If the courier delays or loses the parcel:

  • We follow up directly with the courier.
  • If the order is confirmed lost, we replace or refund it.

Incorrect Address

  • If a wrong address is entered, delivery may fail.
  • In such cases, re-shipping charges apply.
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